cgv Abbaye des Vaux-de-Cernay

Terms and conditions

Terms and conditions of sale

Hôtel Abbaye, a subsidiary of Noctis Event, is a société par actions simplifiée (simplified joint stock company), registered in the Paris Trade and Companies Register under number 347 579 419, with its registered office at 38 Avenue des Champs Elysées, 75008 Paris.

Paris Society, a subsidiary of Ennismore, is a simplified joint stock company (Société par actions simplifiée) registered in the Paris Trade and Companies Register under number 433 855 103. Its registered office is at 38 Avenue des Champs Elysées 75008 Paris.

Ennismore Holdings Limited is a limited liability company, registered in the United Kingdom under number 13348771, with its registered office at 10 Hammersmith Grove, London, United Kingdom, W6 7AP ("Ennismore").

Ennismore is a subsidiary of ACCOR S.A. ACCOR S.A. is a société anonyme, registered in the Nanterre Trade and Companies Register under number 602 036 444, whose registered office is located at 82 Rue Henri Farman CS20077 - 92445 Issy-les-Moulineaux - France and whose intercommunity VAT number is FR 93 602 036 444 ("ACCOR").

ACCOR is registered in the register of travel agents and other holiday operators under number IM091100035 whose guarantor is: WHITE ROCK INSURANCE (Europe) PCC Limited Vision Exchange Building - Triq it-Territorjals, Zone 1, Central Business District - Birkirkara CBD1070 - MALTA and whose insurer is: CHUBB - 31 place des Corolles - 92400 Courbevoie - France.

Ennismore operates the soparis.com website for hotel reservations and other complementary services (the "Site").

Contact us at https://group.accor.com/en/contact-us or by telephone on +33 (0)1 45 38 86 00.

Please note that any message sent via the site may be redirected and that its confidentiality cannot be guaranteed until it reaches us.

  • The purpose of these general terms and conditions (the " Conditions ") is to define the conditions under which Ennismore allows its customers (the " Customer ( s)") to benefit from all of the services, in particular reservation services, available on this Site and described in greater detail below (together, the " Services ").
  • Prior to any reservation of a Service on the Site, the Customer declares (i) that he/she is acting for personal purposes and not in the context of a commercial activity and (ii) that he/she has full legal capacity to enter into commitments under these Conditions.
  • The Customer is invited to carefully read the present Conditions, which must be accepted before booking any Service offered on the Site.
  • Ennismore reserves the right to modify or supplement, at any time, all or part of these Terms. In this case, the new version of the Conditions will be available on the Site with the date of entry into force. The Customer is advised to consult the Conditions regularly in order to take note of any modifications. In any event, the Customer will only be bound by the version of the Conditions in force at the time the Customer books the Service.
  • The Customer assumes sole responsibility for paying, where applicable, all technical means necessary to access the Site.

2.1 Services

Ennismore offers:

  • hotel or other accommodation reservation services ("accommodation services"); and
  • services complementary to said hosting services (the "Complementary Services"),

on its Site.
The Hosting Services and Additional Services are hereinafter jointly referred to as the "Ennismore Services".

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2.2 Hosting services

  • The Site allows you to book rooms in hotels or other types of accommodation operated under the "Abbaye des Vaux de Cernay" brand.
  • The essential characteristics, dates of availability, price, options offered, terms of payment and special conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, arrival time, member rate conditions, etc.) of the proposed Establishments are presented during the reservation process as described in clause 3 below.
  • In this respect, it should be noted that each Establishment has its own special conditions applicable to the selected rate, also available on the Site (the " Special Conditions "), which are brought to the Customer's attention prior to any reservation on the Site. These include, for example, arrival and departure times, guarantee policy, cancellation period, Wi-Fi access, specific conditions applicable to children, and whether or not pets (with the exception of service animals) are allowed in the establishment.
  • Finally, in accordance with the regulations in force in certain countries, the Customer may be asked to complete a police form on arrival at the Site. To do so, the Customer will be asked to show proof of identity in order to verify whether or not he/she is required to complete the police form.

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2.4 Additional services

The Site also enables the booking of Complementary Services, such as breakfast, a bottle of champagne upon the Customer's arrival or the upgrade of Lodging Services, a treatment (defined as a service offered by an Establishment, which may be a body or facial treatment, a scrub, a massage or any other treatment offered in the Establishment's catalog and subject to the Special Conditions defined by the Establishment).

Complementary Services also refer to travel services within the meaning of Article 3.1 of Directive (EU) 2015/2302 of November 25, 2015 on package travel and related travel services, likely to form with the Accommodation Services either a "related travel service" or a "tourist package" according to the criteria specified by the said Directive.

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2.4 Partner services

Ennismore enters into partnership and distribution agreements with third party websites (the " Partners ") in order to enable the Customer to search, select and book rooms in the Establishments of the various brands distributed by Ennismore on the Partner's website (the " Partner Services ").
The general terms and conditions of sale applicable to these Partner Services are available on the Partner's website.

For the purposes of these Terms and Conditions, the term "Partners" includes ACCOR and its subsidiaries.

3.1 Booking Ennismore services

The reservation of Ennismore Services can be made by the Customer on the Site.
The reservation process varies according to the route and the Customer's request; it includes the following steps:

  • Step 1: Enter the search criteria for a destination, an establishment and, if applicable, one or more additional services.
  • Step 2: Results and selection of a Site and, if applicable, one or more Complementary Services.
  • Step 3: details and characteristics of the selected Service(s), including in the case of an Accommodation Service: the characteristics of the Accommodation (room type, room size, TV, minibar, etc.), the length of stay, the options offered (e.g. breakfast, Wi-Fi access, etc.), the total price of the booking including details of applicable taxes, the legal information form in the case of a travel service or related tourist package, and any applicable Special Conditions (guarantee policies, etc.).), the total price of the reservation including details of applicable taxes, the legal information form in the case of a travel service or related tourist package, and any applicable Special Conditions (guarantee policies, cancellation policy, check-in time, etc.).
  • Step 4: a summary of the Service booking with:
    (a) a statement of the main characteristics (length of stay, characteristics of the Accommodation Service and/or Complementary Service(s), amount incl. VAT) and,
    (b) the Customer's contact details: either by identification through an existing account, or by filling in all the mandatory fields (indicated by an asterisk) with the possibility of saving this information by creating a member account on the Site or joining the loyalty program offered by Ennismore or its Partners (as the case may be).
  • Step 5: the finalization of the reservation of the Service by the Customer with:
    (i) the provision of payment information, either in the case of partial or total prepayment of the reservation before the stay, or in the case of a request for a reservation guarantee for the Accommodation Service and:
    (ii) the consultation and acceptance of the General Conditions and Special Conditions relating to the reservation before its validation by the Customer.
  • Step 6: Acceptance of the reservation of the Service(s) by Ennismore and the Establishment concerned.
  • Step 7: An e-mail confirming the reservation of the Service(s) is sent to the Customer, summarizing the Service(s) reserved, the price(s), the Special Conditions accepted by the Customer, the date of the reservation, information concerning after-sales service and access to the Conditions, and the address of the Establishment to which the Customer may submit any complaints.

A reservation is considered to have been made as soon as the customer clicks on the "Finalize your reservation" page:

  • in the case of a prepaid booking, on the "Pay" button; or
  • in the case of a reservation to be paid for on the premises, click on the "Confirm" button.

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3.2 Booking partner services

Bookings made by the Customer via the Partner Services are made on each Partner's website and mobile services.
Bookings are made directly between the Customer and the Partners, following the steps set out on the Partners' website and mobile services.

4.1 Prices

  • Prices related to the reservation of Services are indicated before, during and after the reservation.
  • For accommodation services, prices are per room for the number of people and date selected.
  • When the reservation of a Service is confirmed, the total price is indicated to the Customer in the Establishment's commercial currency (which may in some cases be different from the Establishment's local currency) and is valid only for the period indicated on the Site.
  • If payment of the total price of the booked Service is made to the Establishment in a currency other than that confirmed on the booking, exchange charges are payable by the Customer. Please note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given for information purposes only and is not contractual, particularly in view of possible changes in exchange rates between the reservation date and the dates of stay at the Establishment.
  • Unless otherwise indicated on the Site, options (e.g. breakfast, half board, full board, etc.) that are not offered when booking the Service are not included in the price.
  • The tourist tax, presented during the reservation process, is to be paid directly on site at the Establishment, except in the case of online prepayment before the stay, when the amount may be included.
  • Prices take into account taxes applicable on the day of booking, and any change in applicable taxes will automatically be reflected in the price indicated on the invoice date.
  • Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the invoice date.
  • Certain promotional offers are available only on the Site and are sold exclusively on the Internet, and are in no case available at the Establishment.

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4.3 Payment

  • The customer communicates his payment information either:
  • to prepay the reservation before the stay; or
  • as a reservation guarantee,

by entering directly, in the field provided for this purpose (entry secured by SSL encryption) when a payment card is involved: the payment card number, with no spaces between the digits, its date of validity (please note that the bank card used must be valid at the time of the stay) and the security code in the case of prepayment on the payment platforms mentioned below.

  • Ennismore has chosen OGONE/Ingenico Payment Services (i.e. Payment Service Provider)/CyberSource/Adyen/Stripe/Banque Casino/Silkpay/ShareGroop/AsiaPay/First Data to secure online credit card payments. The Customer's payment card is examined for validity by these partners and may be refused for several reasons: stolen or blocked card, limit reached, input error, etc. In the event of a problem, the Customer should contact his bank and the Establishment or any other entity to confirm his reservation of the Service and the method of payment.
  • The online payment methods (cards, wallets, etc.) available and mentioned on the Site's payment page may be Visa and Mastercard, American Express, JCC, Diners, China UnionPay, Post Finance, ELO, Bancontact, Sofort, iDeal, Przelewy24, PayPal, Alipay, WeChat, ShareGroop, and Banque Casino. This list is subject to change.
  • In the case of payment to the Establishment or any other entity, each Establishment or any other entity may accept different means of payment, but the Customer must present to the Establishment the payment card he/she used to guarantee the reservation or make the prepayment.
  • The Establishment may also ask the Customer to show proof of identity in order to prevent payment card fraud.
  • If the Customer has not prepaid his/her stay online, the Establishment may, upon arrival, ask the Customer for a deposit or a debit authorization from the payment card to guarantee payment of the sums corresponding to the services consumed on site.
  • Members of the ACCOR loyalty program can use their points to book all or part of an eligible Ennismore Service on the Site according to the conditions described in the loyalty program.
  • If the Customer fails to show up on the first day of his/her reservation for an Accommodation Service ("no show"), the Customer's reservation will be cancelled in its entirety. The Customer is informed that in this case, the Establishment will put its rooms up for sale, and if the reservation is non-cancellable/non-exchangeable/non-refundable, the Customer will not be entitled to any refund or indemnity. If the reservation is guaranteed by payment card or had been the subject of a bank pre-authorization, the Establishment will charge the Customer for the cost of the first night on the payment card that was given as a guarantee for the reservation and the additional nights of the reservation will be cancelled without charge, unless otherwise specified in the Special Conditions.
  • At the time of prepayment, the amount debited at the time of reservation of the Service includes the total amount indicated at the time of reservation (including all taxes) and, where applicable, the price of the options selected by the Customer, as described in clause 4.1 above.
  • An invoice will be sent in electronic format to the e-mail address communicated by the Customer at the time of booking; if the Customer wishes to receive an invoice in paper format, he/she must expressly request this from the Establishment concerned.
  • For Accommodation Services (reservation of rooms in an Establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, and this in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be supplied on a specific date or for a specific period.
  • For each reservation of a Service, the Special Conditions specify the conditions for cancellation and/or modification of the reservation.
  • Reservations with prepayment cannot be modified and/or cancelled. The deposit (sums paid in advance) will not be reimbursed. This is indicated in the Special Conditions.
  • Where the Special Conditions so permit:
    (a) cancellation of a reservation for a Service may be made directly on the Site in the "Consult or cancel your reservation" section; and
    (b) modification of a reservation for a Service may be made directly with the Establishment, whose contact details, including telephone number, are specified on the reservation confirmation e-mail.
  • If a service is interrupted due to the customer's fault, the full agreed price will be invoiced. No refunds will be made for bookings made in advance of the stay.
  • In the case of an Accommodation Service, unless otherwise expressly stipulated in the Special Conditions, the Customer must leave the Establishment's room before the time indicated by the Establishment, generally 12 noon on the last day of the reservation. Failure to do so will result in the Customer being billed for an additional night.
  • The Customer is solely responsible for his choice of Services on the Site and their suitability to his needs, so that Ennismore cannot be held liable in this respect.
  • The Customer is also solely responsible for the information provided when creating an account and/or booking a Service. Ennismore cannot be held responsible for any erroneous or fraudulent information provided by the Customer. Furthermore, the Customer alone is responsible for the use of his/her account and any reservations made, both on behalf of the Customer and on behalf of third parties, including minors, unless fraudulent use resulting from no fault or negligence on the part of said Customer can be demonstrated. In this respect, the Customer must immediately inform Ennismore of any hacking or fraudulent use of its e-mail address by contacting its customer service department, whose contact details are given in article 9.
  • The Customer undertakes to use the Site and the Services offered therein in compliance with the applicable regulations and the present Conditions. In the event of a breach of the Customer's obligations under these Conditions, the Customer shall be liable for damages caused by the Customer to Ennismore or to third parties. In this respect, the Customer undertakes to indemnify Ennismore against all claims, actions or recourse of any nature whatsoever that may arise, and to compensate Ennismore for all damages, costs or any indemnity relating thereto.
  • In accordance with article L.223-2 of the French Consumer Code, you have the right to register on the Bloctel telephone anti-solicitation list. Registration is free, and helps protect you against unsolicited commercial telephone calls. To register, visit the official website www.bloctel.gouv.fr or contact the Bloctel service by telephone. Please note that this registration does not prohibit calls from our company concerning the execution of your contract or in the case of prior agreement on your part.
  • In particular, the Customer undertakes to definitively reserve a Service, to pay the price and to comply with the relevant Special Conditions. Indeed:
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  • any irregular, inefficient, incomplete or fraudulent booking or payment for any reason attributable to the Customer will result in the cancellation of the Service booking at the Customer's expense, without prejudice to any action Ennismore may take against the Customer;
  • the Customer shall refrain from inviting into the Establishment any person whose behavior is likely to disrupt the Establishment and/or the stay of other Customers;
  • the Customer must not bring into the Establishment (common areas and/or rooms) food or drink from outside sources, unless clearly authorized in advance by the Establishment in question;
  • Customers may not smoke in public areas, and may only smoke in rooms that have been classified as smoking rooms and reserved in advance as such. Some Establishments are 100% non-smoking, which means that smoking is also prohibited within the Establishment, including in the rooms.
  • the Customer must not disrupt or interfere with the operation of the Premises, including its personnel, or compromise the safety of the Premises or persons therein.
  • more generally, any behavior contrary to morality and public order in the Premises, as well as any violation of the Premises' Internal Regulations, will lead the Manager of the Premises and/or any other service provider to ask the Customer to leave the premises without any compensation and/or reimbursement if payment has already been made. If no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises;
  • all minors must be accompanied by an adult in possession of personal identification; this adult may be any person with parental authorization (the Establishment may be able to request proof of parental authorization); and
  • the Customer also undertakes to ensure that the IT resources made available by the Site (including the Wi-Fi network) are not used under any circumstances to reproduce, represent, make available or communicate to the public works or objects protected by copyright or related intellectual property rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the rightful owners provided for in Books I and II of the French Intellectual Property Code, where such authorization is required. The Customer is also required to comply with the security policy of the Establishment's Internet service provider, in particular the guidelines relating to the security measures implemented to prevent the illicit use of resources, and to refrain from any act that undermines the effectiveness of these measures.
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  • The Customer will be responsible for all damage caused by him and/or his guests within the Premises and will bear all costs arising from such damage and/or failure to comply with the above rules. Ennismore reserves the right to intervene if necessary and to take any appropriate action against the Customer.
  • Ennismore undertakes, within the framework of an obligation of means, to provide access to the Site and the Services offered in accordance with the Conditions, to act with diligence and competence, and to make every effort, within reasonable limits, to remedy any malfunction brought to its attention.
  • Ennismore may, however, temporarily suspend the Site without notice, in particular for technical maintenance reasons, without incurring any liability.
  • The Customer acknowledges and agrees that Ennismore's liability does not extend to any inconvenience or damage resulting from the use of the Internet network, including, but not limited to:
    (a) the improper transmission and/or reception of any data and/or information over the Internet network;
    (b) the failure of any receiving equipment or communication lines; and
    (c) any malfunction of the Internet network preventing the proper functioning of the Site and/or booking the Services.
  • The Site may redirect users to links to other websites published and managed by third parties, for which Ennismore declines all responsibility as to the content of these websites and the services offered therein. In this respect, it is expressly pointed out that partners are responsible for promoting the offers published on their own websites. The decision to consult third-party sites is therefore the sole responsibility of the Customer.
  • Ennismore acts as an intermediary between each of the Establishments and the Customer, which the Customer expressly acknowledges and accepts. As such, Ennismore has a mandate concerning the negotiation, training and marketing of Ennismore Services in the Establishments. It is specified that the Establishments are operated by legal entities separate from Ennismore.
  • The Customer acknowledges and accepts that in the event of a dispute and/or complaint relating to a stay at an Establishment or the reservation of an Ennismore Service, the Customer undertakes to contact exclusively the operating company of the Establishment concerned and that, in this respect, the Customer may in no case seek the liability of Ennismore or a company of the Ennismore group for failings attributable to the Establishment. Information concerning the Establishment is available (i) in the reservation confirmation e-mail and (ii) on the Establishment's page on the Site.
  • Neither Party shall be liable to the other Party in the event of non-performance of its obligations resulting from an Event of Force Majeure. It is expressly agreed that an Event of Force Majeure suspends performance of the Parties' mutual obligations, and that each Party shall bear the costs arising therefrom.
  • If a Force Majeure Event lasts for more than thirty (30) days after its occurrence, these Conditions may be terminated by either Party without either Party being entitled to claim damages. In the event of
    a Force Majeure, an exceptional event or the impossibility of carrying out the Service, and in particular of making the room at the Establishment available to the Customer, the Establishment may reserve the right to accommodate the Customer, in whole or in part, in an Establishment of equivalent category, or to carry out a Service of the same nature, subject to the prior agreement of the Customer. Reasonable costs relating to the transfer (additional cost of rooms, transport and a telephone call) between the two Establishments will be borne by the Establishment concerned in accordance with the Establishment's existing standard procedure.
  • Customer Service is at your disposal to deal with any complaint relating to a Site Service.
    You can reach us at the following address:

Domaine de l'Abbaye des Vaux de Cernay

78720 Cernay-la-ville

  • In order to facilitate the processing of complaints, it is recommended that complaints concerning the non-performance or improper performance of Services should be sent in writing to Customer Services within eight (8) days of the date on which the Service was performed.
  • When dealing with the customer service department, the Customer undertakes to remain courteous and to refrain from using derogatory language, in particular with regard to Ennismore, the Establishments, the entities of its group or its employees or collaborators, in accordance with the rules of common sense and politeness. Ennismore reserves the right to take all appropriate measures against the Customer in the event of prejudicial or reprehensible behavior (particularly unfortunate, malicious or insulting) towards Ennismore, the Establishments, the entities of its group or its employees or collaborators.
  • When the Customer uses the Site, in particular when making a reservation, Ennismore and the entities of the Ennismore Group process personal data as described in the "Ennismore Group Privacy Policy" - see here.
  • The information collected in connection with the Customer's reservation is therefore intended for Ennismore , its entities (including ACCOR and its group entities), its partners, its service providers (in particular online payment service providers) and the Establishments for the purposes of carrying out the reservation or taking pre-contractual measures. Once the safeguards required by the applicable regulations have been put in place, the Customer's data may be transferred from Europe to countries that do not provide an equivalent level of data protection from the point of view of the United Kingdom and the European Union.
  • In particular, in order to secure payment transactions, Ennismore Group entities process personal data in order to determine the level of fraud risk associated with each transaction. On this occasion, Ennismore and the Establishments may call on the Ennismore group's risk prevention service provider to refine their analysis. Depending on the results of the investigations carried out, the Ennismore group may take security measures, in particular by asking the Customer to use another reservation channel or another payment method. The effect of these measures will be to suspend the execution of the reservation or, if the result of the analysis does not guarantee the security of the order, to cancel it. Fraudulent use of a means of payment leading to a payment default may result in the Customer being registered in the Ennismore Group's incident file, which may lead the Ennismore Group to block future payments or to carry out additional checks.
  • The Customer may at any time exercise his rights under the regulations on the protection of personal data. All the necessary information is provided in the "Ennismore Group Privacy Policy".
  • Entry of the required bank details and acceptance of these Terms and Conditions and the Special Terms and Conditions by electronic means constitute an electronic contract between the Parties, which acts as proof between the Parties of the reservation of the Service and of the payment of the sums due on completion of the said reservation.
  • The Conditions and the applicable Special Conditions constitute the entirety of the obligations of the Parties. No other conditions communicated by the Customer may be incorporated herein.
  • In the event of contradiction between the Special Conditions and the Conditions, the Special Conditions shall be the only ones applicable to the obligation in question. In the event of contradiction between, on the one hand, a Partner's General Terms and Conditions of any kind whatsoever and the present Terms and Conditions, on the other hand, the stipulations of the present Terms and Conditions shall be the only ones applicable to the obligation in question.
  • If one or more stipulations of these Terms and Conditions are held to be invalid or declared as such in application of a law, regulation or following a decision of a competent court that has become final, the other stipulations will retain all their force and scope.
  • The authentic language is English. If the Conditions are translated into a foreign language, the English language will prevail over any other translation in case of dispute, litigation, difficulty of interpretation or in the execution of the present conditions and, more generally, in the relations between the Parties.
  • The Customer acknowledges and agrees that Ennismore may assign these Terms and all rights and obligations hereunder to any third party without the Customer's prior written consent. The Customer agrees that such assignment releases Ennismore for future acts. The Customer may not assign the Terms or any rights or obligations hereunder to any third party without the prior written consent of Ennismore.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The choice of applicable law does not deprive the Customer of the protections afforded by the law of the Customer's country of residence.

  • In the event of a negative response or no response within sixty (60) days from the date of referral, the Customer may contact the Médiateur du Tourisme et des Voyages - BP 80303 - 75823 Paris Cedex 17 for hotels that are subsidiaries and managed by the Ennismore group and for Ennismore franchised hotels that have decided to use the services of the Médiateur du Tourisme et des Voyages.
  • In the event of a dispute at an Establishment located in Portugal which has not been resolved by the Establishment concerned or by Customer Service, the Customer is invited to make a complaint on the complaints platform provided for this purpose, available on the presentation page of the Establishment concerned. This platform can be accessed at the following link: www.livroreclamacoes.pt.
  • Ennismore also informs the Customer of the existence of a European Online Dispute Resolution Platform (" ODR ") to which the Customer may have recourse. The Customer can access this platform via the following link: http: //ec.europa.eu/consumers/odr/.